Pre purchase FAQs
We get it – you’ve probably got questions!
We’ve provided our most thorough/non-technical answers (it’s a hard balance) to the questions we get asked frequently. But if your question isn’t answered below, please reach out – we’re here to help ☆
Website Packages
What web platform are your designs for?
All our themes and templates are designed for wordpress
Specifically; hosted wordpress websites or wordpress business accounts.
Our websites are incompatible with any other platform and will not work with Squarespace, Shopify or Wix, etc.
How do I install the web template on my site?
Each web template comes with step-by-step written and video tutorials; guiding you through how to install the theme, upload the designer page templates and how to easily swap out the text and images to reflect your brand.
Can I use these page templates with my current theme?
Yes these designer page templates will work with any WordPress theme (if you really want to keep your current one) with divi builder plugin that comes with your download pack.
Can I add {desired feature} to these web templates?
Yes definitely, you have complete customization control with these web templates!
How technical is this going to be?
Short answer – as easy as we can make it for you!
We’ve worked hard to make sure our templates are as easy as possible for our clients to use. There’s definitely no coding, no working with page builders & no endless back and forths (thank goodness those days are in the past!)
It all happens on the front-end of your website, in real time: just hover over any area you want to make changes to and the settings for it will appear. Swap out the images, change the colours and start typing.
Can you support me set up my website?
We wouldn’t want you to not be able to launch your site! In addition to our tutorials, our support system is in place to ensure that you are able to get your theme installed, web page templates uploaded, and working for you just like the demo site as easily as possible. Our support system is email based to ensure we can provide clear steps and image screenshots (something we can’t do over the phone)
We offer installation services if you’d like us to complete all the steps in our tutorials for you:
- Install the theme
- Upload the 15+ web page templates
- Create a coming soon page (as your temporary home page) with your social links, evevator pitch and contact details
Once we complete the install service, you can go in and swap out the text, images and change the colours when it suits you, then you’re ready to launch! (It’s super easy and we’ve added extensive video tutorials to show you and your staff how)
Do I need to purchase Divi to install the child theme?
No, Divi is included within your download pack for you to use with your website package. But if you would like to receive lifetime updates and support for Divi, you can purchase your own divi licence here.
Services
What is included in the Installation Service?
We offer an installation service if you’d like us to complete the following for you:
- Install the theme
- Upload the 15+ web page templates
- Create a coming soon page (as your temporary home page) with your social links, evevator pitch and contact details
Once we complete the install service, you can go in and swap out the text, images and change the colours when it suits you, then you’re ready to launch! (It’s super easy and we’ve added extensive video tutorials to show you and your staff how)
When will it be completed?
We strive to keep our installation service as fast as possible. Turnaround time varies from 8 to 48 hours depending on the current queue.
Kindly note we are in Australian Eastern Standard Time (AEST) and complete services from 9am to 5pm Monday – Friday. Weekend bookings will be completed first thing Monday morning.
What is NOT included?
- Installing WordPress (Please ask your hosting provider to install WordPress)
- Adding or editting any images, colours or text.
- Custom web design work
- Custom web development work
Can I hire spark studio for a custom project?
At this stage we aren’t taking on any custom design and development projects.
This is because our focus is on creating designer quality website templates,
tailored to Australian small business industries, quickly and for a few hundred dollars (instead of a few thousand!)
Payments
How can I pay?
We gladly accept all major debit and credit cards (i.e. VISA, MasterCard etc.) or PayPal.
Do you have a refund policy?
If you’re unsure if our products and services are right for you, please please see our pre-purchase FAQs or send us an email with your questions.
Because of the digital nature of our web products, all themes and templates cannot be returned and are therefore, non-refundable. If you have a problem with your order, please contact us and we’d be happy to help.
Is your site safe and secure?
Great question. Yes, our website and checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
What should i do if my payment doesn't work?
We’re sorry for the trouble! First, make sure that your billing address is the same address as the one your bank has on file. If you’re still having an issue, please send us a message and we’ll do our best to help!
Copyright
Can I purchase a theme for my clients’ website?
No, kindly have your client purchase a website package instead.
Can I remove Studio Spark’s footer credit?
You are allowed to remove our studio spark web design credit in the footer if you wish. However:
– If it is removed, we are unable to offer theme support.
– Replacing and crediting another designer or developer violates our copyright.
Other
I have another question
If you have a question, please send us an email and we’ll get back to you as soon as we can.